Returns & refunds policy

Last updated: 28 September 2026

Our products are mystery boxes, so you won't know the exact items until you open your order. That doesn't affect your legal rights. This policy explains how returns and refunds work.

Your right to cancel (14 days)

If you're a consumer buying online, the Consumer Contracts Regulations 2013 give you the right to cancel your order within 14 days of the day you receive it, without giving a reason.

1. Email sales@palletstash.com within 14 days of delivery, with your order number and a clear statement that you want to cancel.
2. Send the complete order back within 14 days of telling us. Mystery boxes and pallets are sold as one bundle, so please return every item.
3. You pay the cost of returning the goods, unless they're faulty or not as described.

We refund you within 14 days of receiving the goods back, or of receiving proof that you've sent them, whichever is sooner. The refund includes the standard delivery charge you paid and goes back to your original payment method through PayPal.

You can open and inspect the items as you would in a shop. If items come back worn, washed, damaged, or with tags removed, we may reduce your refund to reflect the loss in value.

Faulty or incorrect items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, or your order has fewer items than listed:

• Email sales@palletstash.com within 30 days of delivery with your order number and photos.
• We'll offer a replacement, a partial refund for the affected items, or a full refund, depending on the problem and what you prefer.
• We cover the cost of returning faulty items.

What isn't a fault

Because orders are packed at random, we can't accept returns as faulty because of the particular styles, colours, brands or sizes you received. You can still cancel within 14 days as described above.

Trade and business purchases

If you buy as a business, the 14-day right to cancel doesn't apply. Faulty or missing items are still covered as described above.

Contact

Email sales@palletstash.com before you send anything back. We'll give you the return address and next steps.